IPS-Sendero Leverages IT to Drive Sales and Innovation through Ensynch Managed IT Services Solution: Financial Services Software Provider Dramatically Reduces Unplanned Downtime via Managed IT Services
Financial services software producer IPS-Sendero, a division of Fiserv, was rapidly growing to meet the needs of their expanding customer base. The company wanted to increase the security of their network while improving their ability to collaborate across the company. IPS-Sendero's small IT team was stretched thin in efforts to handle the international company's technology requirements. By turning to Ensynch, the Southwest's leading provider of IT infrastructure services, IT staffing and data center solutions, IPS-Sendero increased their operational efficiency and reallocated resources to innovation and high value activities.
TEMPE, Ariz. (PRWEB) November 13, 2007
IPS-Sendero's challenges were similar to those faced by many medium-sized organizations that undergo rapid global growth: as they expanded service offerings along with locations, aligning IT resources to business needs became an overwhelming challenge. Of particular concern was establishing a scalable, operational IT environment that would allow IT personnel to specialize and add business value, and meeting the company's backup and recovery needs.
IPS-Sendero needed a partner that could effectively address these challenges to augment and support, not to replace, the existing IT department.
"Our IT needs were growing faster than our ability to staff to meet those needs," explained Stephen Inocencio, IPS-Sendero's Manager of System Services. "We had a fully-staffed desktop support team, a server team, a network team, and telecom people that were cross-trained, but the business almost requires everyone to be generalists. With a team of eight, everyone was stretched out pretty thin. We needed to hire new people. But the cost of hiring new people at the level of talent that we needed exceeded the cost that a well-designed outsourcing arrangement could offer us."
By leveraging Ensynch's EnDemand Data Center and its suite of Managed Services, IPS-Sendero discovered that higher levels of availability, reliability, and security, and a 99.9% uptime guarantee didn't have to cost more.
IPS-Sendero has become a recognized leader in technology, education and advisory services for strategic balance sheet management, profitability and performance measurement, and financial accounting across the globe. The company's rapid growth brought with it challenges associated with managing more than 3,400 customer organizations in 56 countries. Arming the company's steadily-growing work force of 300 with strategic information systems was a challenge as global offices needed the ability to share information across North America, Europe, Asia, and Indonesia.
Inocencio found that by working with Ensynch to implement new technologies and redeploying existing resources to high value initiatives, his group was able to handle the company's strategic objectives and maintain control over the day-to-day operations while discovering a new ability to focus on vision and innovation. Ensynch provided IPS-Sendero with solutions in these areas: Managed Hosting, Managed Security, 24x7 Helpdesk, and Backup and Disaster Recovery.
"Once we started looking at what Ensynch offered, we found out that not only could we get more talent in a diverse array of skill sets, between project management, implementation as well as migration and handling managed services, but they were also available 24/7. So we chose to bring together complementary skill sets to manage a co-sourcing model. And that's where Ensynch was very strong."
By leveraging Ensynch's EnDemand suite of Managed Services, IPS-Sendero was able to achieve the following:
-- Increase their system-wide availability -- including taking email from 91% to 99.9% availability.
-- Virtually prevent system outages which equated to a 1% cost out of their annual revenue in 2004.
-- Reduce unplanned downtime by 25 hours each month.
-- Obtain a backup and recovery plan that not only yields high availability but also decreases their overall risk of loss of customer and proprietary information while increasing security.
-- Obtain a technology architecture that grows with the demand and needs of the business.
-- Improved intra-site connectivity with a cost-effective 100 Mb solution that was less expense then a single DS3 line.
-- Improve recovery time for file restores and faster backups that do not impact the production network traffic.
-- Increase employee satisfaction with helpdesk services by refocusing high quality service with a staff that is not spread out too lean. This allowed IPS-Sendero to better train end-users to prevent the top 20 most frequently repeated tickets from occurring.
To see the full case study, or visit http://ensynch. com/Documents. aspx? docID=57 (http://ensynch. com/Documents. aspx? docID=57)
About Ensynch
Ensynch is an award-winning provider of IT infrastructure services, IT staffing and data center managed services. Founded in 2000, Ensynch provides a full range of secure, manageable, and cost-effective technology solutions that help growing businesses operate more efficiently, with greater security and increased agility. Ensynch serves mid-market to enterprise-level commercial and public sector customers. The company's business technology offerings include IT strategy, assessments, implementation, staffing and data center solutions ranging from colocation to remote monitoring to fully-outsourced IT management. Ensynch has earned consecutive spots on the Inc 500 and numerous Microsoft distinctions including a Worldwide Partner Excellence Award. Ensynch is headquartered in Tempe, Ariz., serving the Southwest and select clients in Europe. The company also has offices in Southern California in San Diego, Irvine, El Segundo and Los Angeles. For more information visit www. ensynch. com.
