The Edcomm Group Delivers Teller System Conversion Training to Citizens Bank
Nearly 1,000 tellers at Citizens Bank are now able to access a course administered by The Edcomm Group that will help them convert to a new system. The Citizens Bank acquisition of Charter One Bank, N. A, a long-term Edcomm client, resulted in a need for tellers to learn a new unified system. The conversion training is administered through eLearning, including Simulation for Tellers that focuses on procedures training to help make the system transition seamless to customers.
New York, NY (PRWEB) January 15, 2005
Nearly 1,000 tellers at Citizens Bank are now able to access a course administered by The Edcomm Group that will help them convert to a new system. The Citizens Bank acquisition of Charter One Bank, N. A, a long-term Edcomm client, resulted in a need for tellers to learn a new unified system. The conversion training is administered through eLearning, including Simulation for Tellers that focuses on procedures training to help make the system transition seamless to customers.
Citizens Financial Group, Inc. acquired Charter One Financial on August 31, 2004, bringing the combined total assets to $131 billion. Headquartered in Providence, R. I., Citizens has more than 1,580 offices, approximately 2,800 ATMs and approximately 24,000 employees in 13 states. It operates in Connecticut, Delaware, Illinois, Indiana, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Vermont. Citizens is the 12th largest commercial banking company in the United States in asset size and ninth when ranked by deposits. Citizens is owned by RBS (The Royal Bank of Scotland Group plc).
The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.
The Edcomm Group is an 18-year-old multimedia education and communication product and consulting firm specializing in the development of creative business solutions that improve productivity, customer service, and market share - providing bottom-line results.
The Edcomm Group (www. edcomm. com) (www. bankersacademy. com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
For more information, please contact:
Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
Linda. eagle@edcomm. com
Lauren Tosti
Public Relations, The Edcomm Group
1-888-4EDCOMM
Lauren. tosti@edcomm. com
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