IntelliResponse Named in KMWorld’s ’100 Companies that Matter in KM’
Answer Suite for Web Self-Service Committed to Facilitating Exceptional Customer Experiences
Toronto (Vocus) March 17, 2010
IntelliResponse Systems Inc. (http://www. intelliresponse. com/), provider of the patented IntelliResponse Answer Suite that delivers “One Right Answer” across a variety of customer interaction channels, announced today that KMWorld (http://www. kmworld. com/) has named the company’s web self-service technology in their 10th annual listing of “100 Companies that Matter in KM.” Award winners are selected by KM practitioners, theorists, analysts, vendors and their customers and colleagues.
"In today’s knowledge economy, IntelliResponse does more than simply throw sophisticated technology at its customers, it provides real solutions through inspired planning and execution throughout the entire constituency chain," said Hugh McKellar, KMWorld editor in chief.
IntelliResponse’s patented question and answer technology delivers “One Right Answer” 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
“At IntelliResponse we believe that next generation knowledge management requires a commitment to helping customers succeed,” said David Lloyd, President of IntelliResponse. “This involves a laser sharp focus on empowering organizations to truly enhance and improve the customer experience through innovative self-service technology.”
The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative customer experience based on the goal of delivering one right answer to customers’ questions, regardless of the many ways those questions may be asked.
The 2010 list of 100 companies that matter in knowledge management is featured in the March issue of KMWorld and at http://www. kmworld. com (http://www. kmworld. com).
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company’s Instant Answer Agent, an industry leading On Demand software platform, allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 75 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School. For more information, visit http://www. intelliresponse. com (http://www. intelliresponse. com).
About KMWorld
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes - and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. For more information, visit http://www. kmworld. com (http://www. kmworld. com).
Contact:
Mike Hennessy
VP Marketing
IntelliResponse Systems Inc.
416-214-9337 Ext. 224
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