Never Lost Anywhere: INFONXX Provides Directory Assistance Services for Sprint's New 411 LBS
INFONXX announced that it is providing directory assistance services for the new 411 location-based services offered by Sprint (NYSE: FON). The service is an extension of INFONXX's agreement with Sprint to provide local and national directory assistance and enhanced information services to customers of Sprint PCS.
(PRWEB) June 15, 2005
Bethlehem, PA PRWEB) June 15, 2005 -- INFONXX announced that it is providing directory assistance services for the new 411 location-based services offered by Sprint (NYSE: FON). The service is an extension of INFONXX's agreement with Sprint to provide local and national directory assistance and enhanced information services to customers of Sprint PCS. INFONXX is based in Bethlehem, Pa., and is the world's largest independent provider of directory assistance and related information services.
The new services will enable most Sprint customers to receive driving directions, traffic information, and more through a simple wireless voice call when the caller provides permission to locate. This capability marks the initial deployment of Sprint's location-based portfolio, delivering enhanced services that can identify a customer's location - with their permission - from a voice call and use the information to deliver a wide range of information even when customers aren't sure of their exact locations.
INFONXX will provide the new services to Sprint customers dialing 411 from any Sprint PCS phone. With these location-enabled services, customers calling 411 will be able to obtain up-to-date traffic information, directions, or even weather reports. The level of precision in locating the customer will depend on the type of Sprint PCS phone in use and the customer's phone preference settings.
"People view their mobile phones as a critical link to the world around them, and location-based services help strengthen that bond by providing a degree of security and connectivity that we believe customers will find increasingly important," said Joe Averkamp, director of business development, Sprint. "Travelers often find themselves in unpredictable situations, and Sprint wireless customers on the road will now have access to a wide array of services that are a mere phone call away."
"This agreement with Sprint is another demonstration of our industry-leading skill sets," said Margaret Scholl, INFONXX CEO North America. "Our goal is to deliver customer-focused solutions tailored to the carrier's needs, and get it operational in record time."
The majority of Sprint PCS customers already have wireless phones with the right technology built in so they can immediately begin using these new location-based voice services.
In the near future, Sprint intends to provide additional location-based voice services and advanced location-based data services. Possible applications include mapping services to provide populated maps, turn-by-turn directions, and points of interest such as nearby ATMs, gas stations and restaurants; and weather applications to supply current information and forecasts even when users are uncertain of local ZIP Codes. Sprint has also introduced location-enabled applications for business needs, including the Sprint Business Mobility Framework used to locate and track mobile workers or assets nationwide.
About Sprint:
Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With approximately 65,000 employees worldwide and over $26 billion in annual revenues in 2003, Sprint is widely recognized for developing, engineering, and deploying state-of-the-art network technologies, including the United States' first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States. For more information, visit:
Http://www. sprint. com (http://www. sprint. com)
About INFONXX
INFONXX is the world's largest independent provider of directory assistance and enhanced information services. INFONXX delivers customer-focused solutions through technological innovation; flexible service transport options; and industry-leading product offerings to wireless and landline carriers, corporations, and educational institutions in North America. INFONXX was ranked first among third-party DA companies in the Paisley Group's National Directory Assistance Performance IndexSM by the Paisley Group, the leading directory assistance/operator services consulting company and the premier independent measurer of Customer FulfillmentSM and Customer CareSM in the industry today. In the United Kingdom, the Number 118 – wholly owned by INFONXX – has become Britain's leading directory assistance service for consumers and businesses. Based in Bethlehem, Pa., USA, INFONXX employs thousands of customer service representatives and support personnel who manage more than 210 million listings at 10 locations around the globe. For more information, visit:
Http://www. infonxx. com (http://www. infonxx. com)
Contact:
INFONXX, Inc.
3864 Courtney Street, Suite 411
Bethlehem, PA 18017
610-997-1000
888-463-6699
610-997-1050 fax
Www. infonxx. com
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