Consumerdaddy to Unveil the Largest Consumer Protection Network in India
Consumerdaddy. com website officials today announced that it has developed the biggest network of online consumer protection services in India. With an online library focused on a wide range of consumer related topics such as consumer rights, consumer reports, consumer reviews, consumer courts, consumer law, consumer complaints, and consumer NGOs, and services ranging from the ability to file a consumer review, lodge a consumer complaint or browse a consumer report to make an informed buying decision, Consumerdaddy is poised to be the largest such online information exchange in the Indian market place today. Strategic alliances with Non Governmental Agencies will enable Consumerdaddy to be the de facto medium for online alternate disputes resolution between consumer companies and Indian consumers.
Chennai, India (PRWEB) November 15, 2009
Consumerdaddy. com, a leading consumer protection portal in India, stated the deployment online of a wide range of information and tools helpful for consumers who have consumer complaints (http://www. consumerdaddy. com) with products and companies in the Indian market place. A private venture by a group of non-resident Indians, Consumerdaddy is currently India’s largest online consumer reporting database with consumer reports of 40,000 companies and 200,000 products. Consumers will find that information gathered from the consumer reports on the site is fully augmented with the resources and tools for decision making and / or dispute resolution as the case may be.
Often consumers in India find themselves at the receiving end of corporate fraud and defective products. The sluggish legal system, laws that lack teeth and the mammoth bureaucracy do not help the cause of consumers either. Consumer information is dispersed through multiple mediums and in the process do little besides confuse citizens trying to avail consumer protection information. Consumerdaddy tries to alleviate this problem through its website primarily by ensuring that the consumer laws are understandable by common citizens through an uncomplicated interpretation of the consumer protection act 1986.
Although the consumer protection act of 1986 is a fairly straightforward legislation, the enforcement of this legislation has never been a complete success. Consumers have very little resources online on how to file a consumer complaint in a consumer court. Indian government often hypes about e-governance, but till date it has not provided a single point entry for consumers to electronically file a consumer case online. An aggrieved consumer still has to go through several red tape hoops until he can finally get a judge to hear his/her case. Consumerdaddy has strived to ease this process by publishing a step by step explanation on how a consumer complaint can be filed.
Several relevant articles give focus on the rights of consumers in India. Consumer rights as defined in Indian legislation has been elaborated in various articles. An adapted version of a true story of a housewife being duped by an unscrupulous vendor has also been portrayed to highlight the true plight of the Indian consumers and in particular the dangers of purchasing products and services from a company based on sales pitches and advertisements.
The information on the website is not merely focused on the legislative matters, but also on mechanisms by which consumer complaints can be effectively resolved. The website provides a list of all the state and national level consumer courts in its website. Another effective complaint resolution mechanism in India and a vital dimension of consumer protection is the existence of effective Non-Governmental Agencies (NGO) who can help consumers settle their complaints through alternative dispute redressal mediums. Consumerdaddy has provided a list of major consumer NGOs in the country in its website.
A customer is referred to as a consumer when he / she is the end-user of a product he purchases. In India there are several companies that sell consumer products without even a working customer support number! Customer satisfaction surveys are carried out by companies without foresight into how a customer review can contribute to the improvement of the product or service. As a result, consumers often find themselves in situations where they do not have even a transparent mechanism to lodge a customer complaint so that the company may take notice. As a solution this problem, Consumerdaddy provides an online repository of customer complaints, customer reviews, customer support phone numbers and a customer satisfaction indices of all major domestic consumer products in India.
The database of Consumerdaddy has been segmented into various classifications of consumer products. Unlike the consumer protection act 1986 that does not recognize education as a consumer product, Consumerdaddy also includes primary, secondary, college and vocation education as consumer products its database. The various segments of consumer products include apparel, automobiles, computers & networking, consumables, consumer electronics, domestic appliances, education, entertainment, finance, food, health & beauty, home & garden, miscellaneous, retail, travel and utilities.
Overall Consumerdaddy is poised to be a one stop shop for consumers who are looking for consumer protection information or consumer reports for making informed buying decisions. For more articles, data, and statistics on consumer protection and to browse our consumer reports, please visit this website.
About Consumerdaddy
Consumerdaddy is a private venture by a group of US based NRIs based in Fairfax, VA with a vision to improve social accountability through the use of targeted social group generated online media. In the case of the Consumerdaddy website, the targeted social group is consumers; the mission is consumer protection. The founders of the concept themselves have been in precarious situations as consumers during their Indian visits and have decided that it would be best to originate change to the plight of consumer protection in India utilizing the potential of the Internet. Consumerdaddy has already generated immense interest from consumer product companies, consumer NGOs and even a few renowned authors with interest in consumer related issues. The founders of the website are also currently inviting investments from interested individuals and organizations to support the nationwide branding efforts of the website. For more information please contact us or visit our website.
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