Your Secret to Customer Loyalty, BridgeFront's New Customer Communications Courses
BridgeFront announces its new Customer Communication Skills library consisting of 17 online courses. Courses are designed for those who work directly with customers or patients, whether they are face-to-face, on the phone, emailing or instant messaging.
Portland, OR (PRWEB) January 28, 2010
BridgeFront announces its new Customer Communication Skills library, designed to increase customer and patient satisfaction, and an employee's communication skills. These courses will help organizations train all levels of staff - front office, technical, administrative and management. Topics include phone etiquette, customer service recovery and coaching skills.
"I have to say after 11 years, I have finally been given educational assignments that were challenging, engaging and enjoyable," said Caroline Cooper of CHRISTUS Health. "Thanks BridgeFront!"
BridgeFront's Customer Communication Skills courses are internet-based, streaming audio and video. Individuals can access the courses as many times as they'd like and can start or stop as often as needed, using the course bookmark feature. A "Certificate of Mastery" is provided upon successful completion.
"An organization's competitive advantage is its people," said Kent Lane, COO of BridgeFront and 20-year customer service veteran. "These are some of the best courses I've seen on customer communication skills. They teach individuals how to handle the barrage of communications they face daily, while responding to and resolving issues quickly and professionally."
Each course is offered for individual purchase or a part of one of the following series: Quick Start for Entry Levels (9 courses); Continuing Education for Intermediate Levels (6 courses) and Leadership for Senior Levels (2 courses). Modify any course with organization-specific policies and procedures. You can add links to documents, add or remove a course page, and add test questions.
Introductory discounts are available through February 26, 2010. Volume discounts are also available for non-profits and organizations with 15 staff members or greater.
BridgeFront's online courses include chapter self-checks, post-tests, certificates of mastery and administrative monitoring features. With BridgeFront's administrative features, you can track student progress, print transcripts, edit courses, build new courses and even set competencies inside your organization.
For more information, visit http://www. bridgefront. com/solutions_education_communications. php (http://www. bridgefront. com/solutions_education_communications. php) or call (866) 447-2211.
About BridgeFront:
Rated a top-tier provider by its clients, BridgeFront provides innovative online education for healthcare, government, business and education. Its hosted learning management system, allows organizations to take any online course as-is, to modify our courses or build their own. We provide expertise in compliance, revenue cycle, clinical and customer service communications. BridgeFront is a leader in client responsiveness. Learn more by visiting http://www. BridgeFront. com (http://www. BridgeFront. com).
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