Oceania Cruises Onboard with WillowCSN for Reservation Services
WillowCSN, the pioneer provider of virtual contact center staffing solutions, is expanding its Travel and Hospitality Services Division with the addition of Oceania Cruises to its client roster, the company announced today.
(PRWEB) August 27, 2003
WillowCSN, the pioneer provider of virtual contact center staffing solutions, is expanding its Travel and Hospitality Services Division with the addition of Oceania Cruises to its client roster, the company announced today.
"Unparalleled customer service is paramount to the Oceania Cruises experience - from the first initial phone call with the travel agent to the final day of disembarkation, Oceania guests expect and receive stellar service,“ stated Bob Binder, senior vice president of Marketing and Passenger Services for Oceania Cruises. “We partnered with WillowCSN because their commitment to exceptional quality and personalized service compliments the Oceania philosophy.”
Binder continued, “The Cyber Agents handling our program are experienced travel industry professionals who will make the reservation and customer service experience enjoyable and memorable for our valued guests and travel agents."
Beginning later this month, WillowCSNÂ’s CyberAgents will handle reservations as well as the overflow of other in-bound customer service and sales calls for Oceania. The newest of the luxury cruise lines, Oceania Cruises is geared to sophisticated travelers looking for a distinctly different approach to casually elegant vacationing. WillowCSN is the leading and pioneer provider of flexible, virtual staffing solutions for the contact center industry, utilizing proprietary technology to link clients with CyberAgent CSRs, highly-trained individuals who operate as customer service representatives from their home offices and are paid on a performance basis.
“Willow is thrilled to be working with Oceania Cruises,” said Basil Bennett, president and chief executive officer of Willow CSN Incorporated. “Like Oceania, we consider ourselves to be an innovator in the customer service industry. Our virtual agents are a natural match for companies such as Oceania, which hold themselves to the same high standards of quality and personal service.”
The addition of Oceania Cruises is significant for WillowCSNÂ’s expanding travel and hospitality services division. In addition to providing ongoing assistance to several AAA Motor Clubs across the country and Alamo Rent-A-Car, WillowÂ’s CyberAgents recently provided outbound calling services for the membership drive campaign of the American Hotel and Lodging Association, a 93-year-old federation of state lodging associations which provides its members with assistance in operations, education, and communications, and lobbies on Capitol Hill.
About WillowCSN
Founded in 1997 and based in Miramar Florida, WillowCSN is the pioneer of a flexible, virtual staffing solution for organizations seeking to address the staffing, cost and quality control issues associated with conventional contact centers. Companies route portions of their call volume to Willow's CyberAgent CSRs™, who operate as customer service representatives from their home offices. Clients and CyberAgent CSRs™ rely on Willow's patented StarMatic™ technology for its scheduling, reporting, and communications functions. More information can be found at www. willowcsn. com.
About Oceania Cruises
Oceania Cruises features two intimate and luxurious 684 passenger ships, REGATTA and INSIGNIA, which sail to such intriguing destinations such as Northern Europe, the Mediterranean, Greek Isles, Black Sea, Central America and the Caribbean. Oceania Cruises is setting a new, worldwide standard for luxury cruising with the finest cuisine at sea, exceptional personalized service, grand style, and luxurious accommodations offered at an affordable price. For more information visit: www. oceaniacruises. com.
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